Shipping policy

Below is the average delivery time for all our packages:
- Once an order is placed, we need 1 - 3 business days to process the order. During the week it takes one business day, but if you order on a Friday night or weekend, it may take a little longer.
- Once your order is processed, it is shipped and delivery time averages 8 - 12 business days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to
contact our customer service team. Below we explain how your order is processed and delivered. Placing an order
The ordering process at Kleyn Melbourne is as simple as possible. First, go to the product page and add the desired product to your shopping cart. To do this, click on the black "Add to Cart" button. Here it is important to check that you have selected the correct variants. If everything is OK, click on the "Proceed to checkout" box. On the information page, you need to enter the correct address information. Make sure all the information is correct. Once this information is entered correctly, you can click the "Continue to Ship" button. On the "Shipping" page, you will have the opportunity to check the address information you have
entered.

It should also be noted that every shipment is shipped completely free of charge. As a token of appreciation for our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" box. Under payment options, you have a choice of payment methods. At hellostella.com
all payment options are SSL-encrypted, which means you can always rely on a
secure payment environment.
- Klarna (delayed payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediate
Once you have selected the correct payment method, click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can always contact us. Shipping costs
We pay the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required. Shipping your order
Have you found the perfect look or accessory on our website? Then of course you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as soon as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world. Please note: Like many other online stores, we are very busy and delays may occur due to the Corona crisis. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible. To arrange for your order to be shipped today, please contact us via email. Our service team will be happy to advise you on the right solution.